At Blockchain.com, we prioritize the security and integrity of our platform, as well as the protection of our users' accounts and assets. As part of our Privacy and Policy in terms of use, we have implemented a procedure to safeguard inactive accounts. If an account remains dormant for more than 2 years, it will automatically be frozen and placed in a dormant status. To reactivate these accounts, we require our valued customers to verify their identity by uploading two official, not-outdated documents – one being a valid ID document, such as a passport, driver's license, or residence permit (if applicable), and the other being a Proof of Address, which can be a utility bill or bank statement. Our dedicated support team is here to assist users in this process, and they will reach out via phone call to ensure that customers are aware of the account's frozen status and the steps needed to reactivate it. This proactive approach not only enhances the security of our users' accounts but also contributes to a healthier and more active cryptocurrency market within the Blockchain ecosystem.

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Account frozen? Check Step-by-Step Guide